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אורח באתר - David Hofferberth, חבר הועדה המייעצת ב-rightERP.org.uk

Tony Korn מנהל פעילות ERP.ORG באנגליה מראיין את David Hofferberth המתמחה בייעוץ לארגונים וחברות בתחום ה-Professional Services.

Tony Korn: Can you please say a little about your background and current role and what makes you suited to be on the Advisory Board?

David Hofferberth:I have been an industry analyst for over ten years, covering the professional services market along with the market for both Professional Services Automation (PSA) and ERP solutions.  Approximately ten years ago I helped define the PSA market and have done both consulting and speeches throughout Europe and North America ever since. While based in the United States, I frequently traveled to Europe to meet with the various Independent Software Vendors (ISVs), as well as for presentations at various conferences related to project-driven organizations.

Tony: What are your views of the ERP and related market, generally and specifically in the UK?

 David: Over the past two years the ERP market has begun to grow significantly in the professional services sector, my primary area of coverage. A decade ago many of these suppliers were known primarily for their ability to deliver financial management solutions. The buyer market has grown increasingly sophisticated over the past decade and now demands greater integration across their application portfolio. ERP solution providers are responding in two ways: 1) They are building out the integrated functionality necessary to offer professional services organizations (PSOs) a broader view of their organization as well as providing the transparency required to report to all of the various governing agencies, and 2) They are also acquiring complimentary functionality that can be integrated with their solutions.  Overall, the market for ERP will continue to grow as increasingly the buyer community is turning toward ERP solution providers.

Tony: How do you see that market developing in the short, medium and long terms – how do you see it looking in 1, 3 and ten years?

David: In the professional services sector I see a very strong uptake in sales over the next five years.  I would expect license revenue to increase by over 10% annually on average. Looking forward ten years, I would expect license revenue on a percentage basis to be slightly less than 10% annually, but there is little doubt that I would expect this license revenue to outpace that of the smaller, niche providers.

Tony: What generic advice do you, and would you, give to an organisation that is thinking of moving to an ERP-based environment or is planning to upgrade to a new one?

David: The movement to ERP is significant.  It is an important component of an organization’s strategic plan, especially related to the use of information to improve overall efficiencies. However, moving to an ERP platform is no easy task. It requires a dedicated group of personnel to assure a successful implementation and use throughout the company.  I believe that this transition will have many long-term positive impacts on the organization’s ability to compete in a rapidly growing and more competitive environment.

Tony: Other comments, not least on improving the performance of an organisation ?

David: I see many professional services organizations deploy technology solutions and not utilize them to their fullest capability.  There is so much information collected within ERP, but unfortunately many firms do not take the time to analyze and act on the information for their long-term benefit.  I believe the increased use of business analysts to pull information and create recommendations for executives will help drive the adoption of ERP, and the benefits it can provide.

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For more information: david.hofferberth@spiresearch.com

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