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פונקציונאליות מערכת QAD-ERP בתחום קשרי הלקוחות

תיאור הפונקציונליות של מערכת QAD-ERP במיגוון נושאים הקשורים לתחום קשרי הלקוחות.

Visual Selling
In today's increasingly competitive global economy, companies must target customer needs more accurately and bring new products to market more swiftly. With Caméléon Visual Selling, your mobile sales force has immediate access to all the tools and information they need to satisfy your customers. This powerful and interactive sales force automation application manages customer information and conducts sales analysis. Since complex quotes and orders, product configurations, and proposals are generated in seconds, market responsiveness is dramatically increased. Tightly integrated with MFG/PRO eB, Caméléon Visual Selling brings enterprise-wide knowledge to the point-of-sale and gives your sales force more time to sell, build customer relationships, and close deals.
- Interactive selling system
- Online quotes of standard and customizable products
- Complex pricing calculations
- On-the-spot product configurations
- Mutlimedia search catalog
- Visualization of custom-configured products
- Attractive proposal generation
- Opportunity management system
- Customer and prospect management
- Lead follow-up
- Contact management
- Electronic diary
- Market analysis
- Multi-dimensional sales analysis
- Full graphic capabilities
- Seamless integration with MFG/PRO eB
- Message-based technology
- Intelligent Agents for workflow
- Caméléon Smart Modeling - New Generation Configuration Technology.

Configurator?
Today, companies must deliver customized products at mass production rates - better, cheaper, faster. With Caméléon Configurator, you can quickly respond to your market, improve customer satisfaction, and reduce cycle times and costs. The application provides step-by-step customization from sales and manufacturing to the delivery of high-quality products. Everything from quotation to shipment is streamlined into efficient and accurate business transactions. Easy access to company-wide data makes the quotation and order processes simple, reliable, and quick. And quotes and sales orders for customized products are 100 percent reliable and manufacturable.
- Powerful Configurator for customizable products
- Quotes and orders
- Generic multilevel Bills of Material and Routings
- Rule and constraint-based
- Client/server and nomadic modes
- Pricing calculation
- Sales Force Automation
- Lead Generation
- Message-based technology
- Intelligent Agents for automated workflow and data synchronization
- EMT compliant
- Seamless integration with MFG/PRO eB
- Bridge front- and back-office activities

Service Support Management (SSM)?
A fully integrated MFG/PRO eB service module for repair depots, field service organization, and companies servicing the equipment they sell, QAD's Service/Support Management (SSM) ensures high levels of customer satisfaction by dramatically improving the speed of your service and support activities. Service Call Management tracks your initial contact with prospects through service activities and collections. SSM fully automates installed base updates from calls, sales orders and return material authorizations, and the generation of installation and preventive maintenance calls. QAD's Project Realization Management (PRM) module supports budgeting, logistics, costing, invoicing, and revenue recognition assoc-iated with an "installation" project helping you keep track of labor and subcontracted services performed at the customer's site.
- Items added to installed base automatically at shipment
- Warranty tracking
- Service contract quote letters and service call quotes
- Service price lists for expenses and parts
- Deferred revenue reports
- Automatic generation of preventive maintenance and installation calls
- Robust call queue and escalation management
- Engineer scheduling based on user-defined priorities
- Detailed recording of parts, labor, and expenses used for a call
- Integrated inventory
- Return Material Authorization (RMA) and Return to Supplier (RTS) processing
- Calls automatically directed to engineer's pager
- Repair and service parts lists and routings (standard repair sequences)
- Local and remote inventory replenishment with Service Engineer Orders
- Specialized service accounting integrated with standard invoicing and Accounts Receivable
- Integrated with many other MFG/PRO eB applications

 

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